Learn how to add attendee questions before checkout by explaining the importance of collecting attendee information, setting up custom attendee questions, and configuring checkout settings for enhanced event management.
SimpleTix offers three different kinds of attendee questions that help you gather important details from your customers. Understanding the differences between these question types is crucial for collecting the right information in the right way.
Be careful not to confuse survey questions with attendee questions. Using the wrong type can lead to data collection issues and missing important information for your event management.
Feature | Survey Questions | Attendee Info | Custom Attendee Questions |
---|---|---|---|
Where to configure | Settings > Order Form | Event > Attendee Questions | Event > Attendee Questions |
Applied to | All events | Specific event | Specific event |
Frequency | Once per order | Per ticket | Per ticket or Per Order |
Visibility on tickets | Not shown | Shown on tickets/scans | Shown on tickets/scans |
Email functionality | No direct email connection | Used for sending emails | No direct email connection |
Customization | Limited field types | Fixed fields (name, email, phone) | Highly customizable |
Best used for | General customer info for your store | Essential attendee identification | Event-specific information |
Examples | Marketing opt-in, how they heard about you | Attendee name, email, phone | Dietary restrictions, t-shirt size |
If you configure the attendee’s name or email as a custom question instead of using the standard attendee info settings, the name will not appear on scans and an email will not be sent out as an attendee email. Be sure to use the dedicated attendee info settings for capturing essential details.
Attendee information comprises the details you collect from each ticket buyer, including:
Collecting accurate attendee information is crucial for smooth event operations, effective communication, and efficient check-in at the door.
Custom attendee questions let you tailor the information collected to the specific needs of your event. With these questions, you can:
By implementing custom questions, you create a more personalized ticket buying experience and streamline in-person event management.
Note: Customers can edit their attendee information and responses to attendee questions after checkout via a link provided in the order confirmation email.
After setting up your attendee questions, you can further optimize your event management by:
Configure how and if staff can enter attendee questions at checkout.
Learn how to export attendee question data for reporting and analysis, including the new Export All Attendees feature.
Learn how to add attendee questions before checkout by explaining the importance of collecting attendee information, setting up custom attendee questions, and configuring checkout settings for enhanced event management.
SimpleTix offers three different kinds of attendee questions that help you gather important details from your customers. Understanding the differences between these question types is crucial for collecting the right information in the right way.
Be careful not to confuse survey questions with attendee questions. Using the wrong type can lead to data collection issues and missing important information for your event management.
Feature | Survey Questions | Attendee Info | Custom Attendee Questions |
---|---|---|---|
Where to configure | Settings > Order Form | Event > Attendee Questions | Event > Attendee Questions |
Applied to | All events | Specific event | Specific event |
Frequency | Once per order | Per ticket | Per ticket or Per Order |
Visibility on tickets | Not shown | Shown on tickets/scans | Shown on tickets/scans |
Email functionality | No direct email connection | Used for sending emails | No direct email connection |
Customization | Limited field types | Fixed fields (name, email, phone) | Highly customizable |
Best used for | General customer info for your store | Essential attendee identification | Event-specific information |
Examples | Marketing opt-in, how they heard about you | Attendee name, email, phone | Dietary restrictions, t-shirt size |
If you configure the attendee’s name or email as a custom question instead of using the standard attendee info settings, the name will not appear on scans and an email will not be sent out as an attendee email. Be sure to use the dedicated attendee info settings for capturing essential details.
Attendee information comprises the details you collect from each ticket buyer, including:
Collecting accurate attendee information is crucial for smooth event operations, effective communication, and efficient check-in at the door.
Custom attendee questions let you tailor the information collected to the specific needs of your event. With these questions, you can:
By implementing custom questions, you create a more personalized ticket buying experience and streamline in-person event management.
Note: Customers can edit their attendee information and responses to attendee questions after checkout via a link provided in the order confirmation email.
After setting up your attendee questions, you can further optimize your event management by:
Configure how and if staff can enter attendee questions at checkout.
Learn how to export attendee question data for reporting and analysis, including the new Export All Attendees feature.