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Automatically Schedule & Send Event Reminders

• Log in to Manager Portal.
• Navigate to Settings > Advanced Options (or use this direct link).
• Scroll down to the Automatically Schedule & Send Event Reminders section.
• Toggle the option ON (or OFF if you wish to disable it) and adjust the timing (the default is 1 day before the event).
• Click Save at the top of the page to apply your changes.

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Ensure Email Reminders Are Enabled for a Specific Event

• Log in to your Manager Portal and select Events from the top rail.
• Choose your event and click on Attendee Communication in the left rail.
• Verify that the Send Automatic Event Reminders to Attendees option is checked.
  • Note: This uses your system-wide reminder email template.
• To update the content of these reminders:
  • Navigate to Settings > Confirmation & E-tickets > View/Modify Email Templates.
  • Select the Event Reminder template from the dropdown.
  • Make your changes and click Save.

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Setting Up Post-Event Emails

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Scheduling Automated Post-Event Emails

1

Access Your Event

Click on the event for which you want to schedule a post-event email from your events dashboard.

2

Navigate to Attendee Communication

Click on Attendee Communication in the left-hand navigation rail.

3

Access Post-Event Email

Click on the Actions button, then select Post-Event Email from the dropdown menu.

4

Configure Email Settings

Enter a subject line for your email and specify when after the event you want it to send (e.g., 1 day, 3 days, 1 week).

5

Compose Your Message

Enter your email message in the editor. This is a great opportunity to thank attendees, request feedback, or promote upcoming events.

6

Link to Future Events (Optional)

You can include links to future events you’re hosting to encourage repeat attendance.

7

Save and Schedule

Click Save to queue this email to send automatically on your specified schedule after the event concludes.

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Using the Post-Event Email Template

• SimpleTix includes a pre-designed Post-Event Follow Up template.
• To modify this template:
  • Go to Settings > Confirmation & E-tickets > View/Modify Email Templates.
  • Select the Post-Event Follow Up template.
  • Changes here will automatically update future follow-ups.
• Ensure that during event creation, you enable the option for automatic post-event follow-up (if available in your event settings dropdown) so that attendees receive the follow-up without manual intervention.

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Post-Event Surveys

1. Create your survey using your preferred tool (SurveyMonkey, Google Forms, etc.)
2. Copy the survey link
3. Include the link in your post-event email message
4. Add clear instructions for attendees to complete the survey

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Managing Email Reminders for Multi-Day or Recurring Events

• Reminders are tied to the specific event time.
• For multi-day or recurring events, consider creating individual event times for each session if different communications are needed.
• Alternatively, use the More Options in the Attendee Communication area to target specific dates and times.
• This approach avoids sending multiple or conflicting reminders and ensures each session receives the correct communication.

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Handling Zoom Link Details for Multi-Session Events

• For events involving multiple sessions or Zoom links, ensure that the correct link is sent to attendees.
• Use custom fields or include the Zoom link directly in the event description so that the correct session details are included in the email templates.
• If a Zoom link needs to be updated post-scheduling, resend the event communication using a manual email blast through the event’s Attendee Communication section.

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Contact Event Organizer Email – Clarification

• The Contact Event Organizer email is managed within Settings > Store.
• This email not only goes to the site owner but can also be customized according to your needs at the store level.
• When customizing, ensure that changes are saved correctly and note that this setting applies site-wide.