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Automatically Schedule & Send Event Reminders

• Log in to Manager Portal.

• Navigate to Settings > Advanced Options (or use this direct link).

• Scroll down to the Automatically Schedule & Send Event Reminders section.

• Toggle the option ON (or OFF if you wish to disable it) and adjust the timing (the default is 1 day before the event).

• Click Save at the top of the page to apply your changes.

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Ensure Email Reminders Are Enabled for a Specific Event

• Log in to your Manager Portal and select Events from the top rail.

• Choose your event and click on Attendee Communication in the left rail.

• Verify that the Send Automatic Event Reminders to Attendees option is checked.

  • Note: This uses your system-wide reminder email template.

• To update the content of these reminders:

  • Navigate to Settings > Confirmation & E-tickets > View/Modify Email Templates.

  • Select the Event Reminder template from the dropdown.

  • Make your changes and click Save.

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Setting Up Post-Event Emails: Automated and Manual Options

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A. Automated Post-Event Follow-Up Email

• SimpleTix includes an automated Post-Event Follow Up template.

• To modify this template:

  • Go to Settings > Confirmation & E-tickets > View/Modify Email Templates.

  • Select the Post-Event Follow Up template.

  • Changes here will automatically update future follow-ups.

• Ensure that during event creation, you enable the option for automatic post-event follow-up (if available in your event settings dropdown) so that attendees receive the follow-up without manual intervention.

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B. Manually Scheduled Email Blast After the Event

• Log in to your Manager Portal and select the event.

• In the left rail under Attendee Communication, click the Actions button (usually in the upper right) and choose Create Email Blast.

• Under More Options, enable Multiple Time Selections (or Display Past Event Times) if your event spans multiple sessions or days. This allows you to target specific event times.

• Customize your email subject and content.

• To dispatch the email:

  • Click Send Email for immediate dispatch, or

  • Click Save if you wish to schedule it for later.

• After sending, the email blast will appear in your Scheduled Emails section with a status indicator.

  • Click the envelope icon in its row to review its subject and body content as confirmation.

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Managing Email Reminders for Multi-Day or Recurring Events

• Reminders are tied to the specific event time.

• For multi-day or recurring events, consider creating individual event times for each session if different communications are needed.

• Alternatively, use the More Options in the Attendee Communication area to target specific dates and times.

• This approach avoids sending multiple or conflicting reminders and ensures each session receives the correct communication.

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Handling Zoom Link Details for Multi-Session Events

• For events involving multiple sessions or Zoom links, ensure that the correct link is sent to attendees.

• Use custom fields or include the Zoom link directly in the event description so that the correct session details are included in the email templates.

• If a Zoom link needs to be updated post-scheduling, resend the event communication using a manual email blast through the event’s Attendee Communication section.

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Contact Event Organizer Email – Clarification

• The Contact Event Organizer email is managed within Settings > Store.

• This email not only goes to the site owner but can also be customized according to your needs at the store level.

• When customizing, ensure that changes are saved correctly and note that this setting applies site-wide.