Automatically Schedule Event Reminders
Guide for scheduling and managing automatic event reminders through the Manager Portal.
Automatically Schedule & Send Event Reminders
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Log in to Manager Portal.
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Navigate to Settings > Advanced Options (or use this direct link).
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Scroll down to the Automatically Schedule & Send Event Reminders section.
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Toggle the option ON (or OFF if you wish to disable it) and adjust the timing (the default is 1 day before the event).
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Click Save at the top of the page to apply your changes.
Ensure Email Reminders Are Enabled for a Specific Event
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Log in to your Manager Portal and select Events from the top rail.
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Choose your event and click on Attendee Communication in the left rail.
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Verify that the Send Automatic Event Reminders to Attendees option is checked.
- Note: This uses your system-wide reminder email template.
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To update the content of these reminders:
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Navigate to Settings > Confirmation & E-tickets > View/Modify Email Templates.
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Select the Event Reminder template from the dropdown.
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Make your changes and click Save.
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Setting Up Post-Event Emails: Automated and Manual Options
A. Automated Post-Event Follow-Up Email
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SimpleTix includes an automated Post-Event Follow Up template.
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To modify this template:
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Go to Settings > Confirmation & E-tickets > View/Modify Email Templates.
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Select the Post-Event Follow Up template.
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Changes here will automatically update future follow-ups.
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Ensure that during event creation, you enable the option for automatic post-event follow-up (if available in your event settings dropdown) so that attendees receive the follow-up without manual intervention.
B. Manually Scheduled Email Blast After the Event
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Log in to your Manager Portal and select the event.
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In the left rail under Attendee Communication, click the Actions button (usually in the upper right) and choose Create Email Blast.
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Under More Options, enable Multiple Time Selections (or Display Past Event Times) if your event spans multiple sessions or days. This allows you to target specific event times.
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Customize your email subject and content.
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To dispatch the email:
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Click Send Email for immediate dispatch, or
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Click Save if you wish to schedule it for later.
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After sending, the email blast will appear in your Scheduled Emails section with a status indicator.
- Click the envelope icon in its row to review its subject and body content as confirmation.
Managing Email Reminders for Multi-Day or Recurring Events
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Reminders are tied to the specific event time.
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For multi-day or recurring events, consider creating individual event times for each session if different communications are needed.
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Alternatively, use the More Options in the Attendee Communication area to target specific dates and times.
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This approach avoids sending multiple or conflicting reminders and ensures each session receives the correct communication.
Handling Zoom Link Details for Multi-Session Events
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For events involving multiple sessions or Zoom links, ensure that the correct link is sent to attendees.
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Use custom fields or include the Zoom link directly in the event description so that the correct session details are included in the email templates.
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If a Zoom link needs to be updated post-scheduling, resend the event communication using a manual email blast through the event’s Attendee Communication section.
Contact Event Organizer Email – Clarification
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The Contact Event Organizer email is managed within Settings > Store.
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This email not only goes to the site owner but can also be customized according to your needs at the store level.
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When customizing, ensure that changes are saved correctly and note that this setting applies site-wide.
Accessing Email Template Editor
Learn how to customize your reminder email templates.
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