​

Fees per Ticket and Billing Structure

• Accessing Fee Details and Your Plan:
  • Log in to your SimpleTix Manager Portal or directly navigate to your plan page: https://manager.simpletix.com/general/plan.
  • In the Your Plan section (accessible via Settings in the top rail), review your current fee structure and historical invoices.
  • To change fee handling for an existing ticket, open your event’s Times & Tickets, click the event time, then click Settings next to the ticket.
  
  • To set the default for new tickets, go to Settings → Store Settings → Event Defaults → Do you want to charge your ticket buyers a service fee? and choose Absorbed or Passed on. Existing tickets keep their saved fees, and copied tickets keep the source event’s fee settings. See site defaults.
  
• Fee Options: SimpleTix offers three options for handling fees:

  ​

  1. Pass on SimpleTix fees and payment processing fees to customers

  • SimpleTix applies both a per-ticket fee and an estimate of your processing fee on the ticket’s sale price. For example, in the United States the typical breakdown might be:
    • A SimpleTix fee (for example, 79 cents per ticket) plus
    • A percentage fee (for example, 2% of the ticket price)
    • Payment processor fees (estimated at 2.9% + 30 cents per ticket)
  Understanding Payment Processor Fee Estimation

  Most payment processors actually charge 2.9% + 30 cents per order (not per ticket), but SimpleTix estimates this fee per ticket to maintain consistent pricing regardless of how many tickets are in the cart. This keeps the price per ticket the same no matter how many tickets are in the order. However, it can cause differences in the total fees charged per order.Additionally, payment processors charge fees on the additional fee amounts being passed on. For example:

  • With a $10 ticket, a $0.99 SimpleTix fee, and estimated processing of 2.9% + $0.30, the calculated service fee is (10 + 0.99 + 0.30) / (1 - 0.029) - 10, rounded to $1.63.
  • If you charge sales tax, we also add the 2.9% on the tax amount so you recover the payment processing fees charged on sales tax.

  If you’d like to adjust the rate used for payment processor fee estimation to better match your actual rates, email SimpleTix Support.

  ​

  2. Charge a custom fee

  • This option sets a flat service fee that your buyer sees on top of the ticket price. It replaces the calculated service fee
  • The custom fee is fully customizable and goes directly to you
  • SimpleTix and payment processor fees are still charged on the backend

  ​

  3. Charge no incremental fee

  • With this option, no additional fees are passed to the customer
  • Your organization absorbs all SimpleTix and payment processing fees
  • The fees are deducted from your revenue
  Tickets below $5 or being sold in the SimpleTix Organizer App have a special rate of $0.25 per ticket.
• Flow of Funds:
  ALL MONEY collected through SimpleTix, including ticket prices, SimpleTix fees, and payment processor fees, is transferred directly to your connected payment processor account.
  • For US Square and Stripe users: The SimpleTix fee is automatically charged at the time of purchase
  • For Square outside the US and Authorize.net users: The SimpleTix fee balance is charged to your credit card on file at the end of the month
  • For Square Gift Card and Cash purchases: SimpleTix cannot take fees automatically on these transaction types, so they are charged to your credit card at the end of the month
• Nonprofit Discounts:
  • Eligible organizations may qualify for a nonprofit discount.
  • Proof of 501(c)(3) status is required to receive the discount.
  • Contact SimpleTix Support to have the discount added

​

Custom Fee Feature: Adding Your Own Fee to Tickets

​

How Custom Fees Work

• Setting Up Custom Fees:
  • Navigate to your event’s Times & Tickets section
  • Select the time slot you want to modify
  • Open the ticket settings and select Charge a custom fee
  • Enter your desired fee amount and save
• Custom Fee Money Flow:
  • Custom fees are added to the ticket price and collected during ticket purchase
  • 100% of the custom fee amount goes directly to your payment processor account
  • Your usual SimpleTix and payment processing fees apply

​

Example of Custom Fee Application

• Base ticket price: $10.00
• Custom service fee: $2.00
• No sales tax for this example

• Ticket: $10.00
• Service fee: $2.00
• Total: $12.00

​

Custom Fees and Refunds

​

Viewing Previous Bills and Downloading Invoices

• Reviewing Previous Bills:
  • Navigate to your plan page at https://manager.simpletix.com/general/plan.
  • A list of invoices is displayed under Ticket Service Fees, one row per billing month.
  
  • Next to each invoice is a download icon. Click the icon to download a detailed PDF breakdown, which includes:
    • Charges applied at the time of purchase.
    • The total billed to your credit card at month’s end.
  • An option labeled “Click here to download this month’s list of orders” is available, generating a file with a per-order breakdown.

​

Understanding the Monthly Billing CSV

• OrderTotal (Column G): Total amount charged to the customer for the order.
• OrderSubTotal (Column H): Total ticket charge (excluding taxes and fees).
• OrderServiceFeeTotal (Column I): Total service fee charged to the customer. If fees are passed on, this includes both SimpleTix fees and an estimate of payment processing fees.
• OrderTaxTotal (Column J): Total tax collected.
• LineItemSmtxFee (Column M): The per-ticket SimpleTix fee for that specific order line.
• LineItemQuantity (Column P): Number of tickets in that line item.
  • To compute the total SimpleTix fee for the line, multiply the value in Column M by the value in Column P.
• SmtxFeeBilled (Column U): Indicates whether the fee was collected at the time of order or billed at month’s end.
• Origin (sometimes in Column U): Refers to the source of the order (for example, “Public” for online orders, “Box Office App” for manual or onsite sales).