In this tutorial we will show you how to change an attendee's name and re-send the eTickets with the new name.

  1. Lookup the old order, you can search by last name, first name, even by the last 4 digits of the credit card. (under more options)
  2. Then click search
  3. Then select the order
  4. Now click Modify Order
  5. On the billing info page, update all the form fields with the new details. e.g. name, email, phone, etc
  6. Then click Save
  7. Then click Participant List
  8. Now change the names on the eTickets (may seems like an extra step
  9. Then click Back To Order Summary
  10. From here, you can click the Send eTicket & Receipt.