Do I Need an Account to See My Tickets?

No. You do not need a SimpleTix account or password to see your tickets, request a refund, or change an eligible event time. Everything for your order is reached from your confirmation email. The event organizer runs the event, sets its refund policy, and can look up and resend your order. SimpleTix is the ticketing platform the organizer uses to sell tickets.

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Open Your Tickets Without an Account

1. In your confirmation email, under Manage Your Order, select Open the Order Management Center.
2. If asked to verify your identity, select Send Verification Code. This can happen when the link in an older email has expired.
3. Enter the code sent to the email address used for the order, then select Verify & Access Order. The code can be used once and is valid for 10 minutes. If it does not arrive, check your spam folder or select Resend Code. You can request up to three codes for an order in an hour.

From there you can open Mobile E-Tickets, download Paper E-Tickets, and use the other options the organizer allows. See Manage Your Order.

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Get Your Tickets Sent Again

If you cannot find your confirmation email, follow How to Retrieve Lost Tickets. Use the same email address you used at checkout. If your order still does not turn up, the organizer can look it up and resend your tickets.

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What a SimpleTix Account Is For

A sign-in is optional for most ticket purchases. It is useful when:

• You have a membership. Members sign in to see member pricing. On the organizer’s ticket page, select Login Now next to Have a membership? or Have a SimpleTix account?, then sign in with the email address on your membership.
• You have a recurring membership and want to update your payment card or cancel. See Edit or Cancel Recurring Membership.

After checkout, the order confirmation page may offer Create your new SimpleTix account password. Setting one is optional and is not needed to see your tickets.

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Reset Your Password

1. On the organizer’s ticket page, select Login Now, then select Forgot your password?
2. Enter the email address you use to sign in, then select Reset Password.
3. Open the email and follow the link to set a new password. You may need to check your spam or junk folder.
4. Return to the organizer’s page and sign in with your new password.

You do not need a password to see your tickets; use the confirmation email steps above. If the organizer’s page has no Login Now link, contact the organizer for help with membership sign-in.

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The Manager Portal Is for Organizers

The Manager Portal is where event organizers and their staff run their events. You do not need it to view, change, or request a refund for tickets you bought. Do not create an organizer account to find your tickets. Use your confirmation email or How to Retrieve Lost Tickets instead.

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Contact the Organizer

The organizer can help with refund decisions, changes outside the self-service options, and incorrect buyer details, including an email address you can no longer use.

• After your order opens in Manage Your Order, select Contact the Organizer to email the organizer. This option is unavailable if the organizer has not set a contact address.
• Before your order is open, or at any time, reply to your order email or use the contact details on the event page.

Include your name, the event and date, your order number if you have it, and the email address used at checkout. If the event was cancelled or moved, see Event Cancelled or Postponed. If you cannot reach the organizer, email SimpleTix Support with the event name, date, and the email address used for the order.