> ## Documentation Index
> Fetch the complete documentation index at: https://help.simpletix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Special Offers in SimpleTix

> Learn how to create and manage special offers that automatically add or offer additional tickets when specific tickets are added to a buyer's cart.

Special Offers is a powerful feature that allows organizers to automatically add or offer additional tickets when a specific ticket is added to a buyer's cart. Whether you're bundling free experiences, upselling extras, or creating cross-event promotions, Special Offers helps you do it seamlessly within the purchase flow.

A Special Offer is triggered by a specific ticket, known as the **Trigger Ticket**. When that ticket is added to a cart, the buyer will be presented with your configured offer, which may include free or discounted tickets to another event.

<Note>
  You can only configure one special offer per trigger ticket, but each offer can include multiple additional tickets.
</Note>

***

# Key Concepts

## Trigger Ticket

The ticket that, when added to a cart, activates the special offer. Only one special offer can be linked to each trigger ticket.

## Offer Tickets

The tickets that are presented as part of the special offer. These tickets must belong to a different SimpleTix event than the trigger ticket.

## Quantity Logic

You control how many of each offer ticket the buyer can or must get through minimum and maximum quantity settings.

***

# Setting Up Special Offers

## Step 1: Navigate to Special Offers

1. **Access Your Event:**
   * Log in to the [Manager Portal](https://manager.simpletix.com).
   * Navigate to **Events** and select your event.
   * Click **Special Offers** from the left-hand menu.

2. **Create New Special Offer:**
   * Click **Create Special Offer** in the top-right corner.

## Step 2: Configure Basic Settings

1. **Internal Name:**
   * Provide a descriptive name for admin reference (e.g., "50% off VIP for GA buyers").

2. **Buyer-Facing Subtitle:**
   * Enter the message customers will see (e.g., "Special Offer!").

## Step 3: Select Trigger Ticket

1. **Choose Trigger Ticket:**
   * Select the ticket that will activate the offer from your current event.

<Note>
  Tickets already associated with other offers cannot be used as triggers.
</Note>

## Step 4: Configure Offer Details

1. **Select Offer Event:**
   * Choose the event that contains the special offer tickets.
   * This must be a different event than your trigger ticket event.

2. **Select Event Time:**
   * Choose the specific event time for the offer tickets.

3. **Select Offer Tickets:**
   * Check the boxes for the tickets you want to include in the offer.
   * You can select multiple ticket types.

## Step 5: Set Discounts

Configure discounts for each offer ticket:

* **Flat Rate Discount**: e.g., \$5 off per ticket
* **Percentage Discount**: e.g., 50% off
* **Free Tickets**: Use 100% discount
* **No Discount**: Use \$0 or 0%

<Tip>
  You can apply the same discount to all selected tickets by checking "Do you want to keep the same discounts for all the sections"
</Tip>

## Step 6: Configure Quantities

Set minimum and maximum quantities for offer tickets:

### Quantity Options:

* **Min = Max = N**: Force a fixed number of offer tickets (e.g., always add 3)
* **Min = 0**: Buyer can skip the offer entirely
* **Relative to Trigger Quantity:**
  * Min = Trigger Quantity, Max = Trigger Quantity → Match 1:1 with trigger tickets
  * Min = 0, Max = Trigger Quantity → Optional, up to same number of trigger tickets
  * Min = Trigger Quantity, Max = 4 → Always at least same number of trigger tickets, capped at 4

### Box Office Settings

* **Show in Box Office**: Choose whether this offer appears when selling tickets through box office

## Step 7: Save and Test

1. **Create the Offer:**
   * Click **Create** to save your special offer.
   * You'll see a success message confirming creation.

2. **Test the Offer:**
   * Navigate to your event's public page.
   * Add the trigger ticket to your cart.
   * Verify the special offer appears as expected.

***

# Example Setup: SimpleTix Fair

Let's say you're hosting the SimpleTix Fair and want to create the following special offer:

* Every GA ticket purchase automatically includes a free Ferris Wheel ride
* Buyers can add 50% off Circus tickets, up to the number of GA tickets purchased
* Buyers can also purchase as many full-price Funhouse tickets as they like

## Setup Steps:

1. **Create Events:**
   * Create the "SimpleTix Fair" event with a GA ticket.
   * Create a separate "Ticketed Activity" event with:
     * Ferris Wheel (free ticket)
     * Circus (paid ticket)
     * Funhouse (paid ticket)
   * Mark the "Ticketed Activity" event as private.

2. **Configure Special Offer:**
   * Go to SimpleTix Fair → Special Offers → Create Special Offer.
   * Internal name: "Fair Activity Bundle".
   * Buyer-facing message: "Add Fun Activities!".
   * Choose GA ticket as trigger.
   * Select all three activity tickets as offer tickets.

3. **Set Individual Ticket Configuration:**
   * **Ferris Wheel**:
     * Discount: \$0 flat (free ticket, amount doesn't matter)
     * Quantity: Min = Trigger Quantity, Max = Trigger Quantity (auto-add 1:1)
   * **Circus**:
     * Discount: 50% percent
     * Quantity: Min = 0, Max = Trigger Quantity (optional, up to 1:1)
   * **Funhouse**:
     * Discount: \$0 flat (no discount)
     * Quantity: Min = 0, Max = 10 (buyer can choose up to 10 full-price)

***

# Managing Special Offers

## Viewing Special Offers

1. **Special Offers List:**
   * Navigate to your event's Special Offers page.
   * View all created offers with their internal names.
   * See which trigger tickets are associated with each offer.

## Editing Special Offers

1. **Edit Existing Offer:**
   * Click the pencil (edit) icon next to the offer.
   * Modify any settings including quantities, discounts, or tickets.
   * Click **Update** to save changes.

## Deleting Special Offers

1. **Remove Offer:**
   * Click the trash can (delete) icon next to the offer.
   * Confirm deletion when prompted.
   * The offer will be removed immediately.

***

# How Special Offers Work for Customers

## Customer Experience

1. **Trigger Activation:**
   * Customer adds a trigger ticket to their cart.
   * Clicks "Checkout" to proceed.

2. **Special Offer Presentation:**
   * If trigger conditions are met, customer sees Special Offer page.
   * Offer tickets are displayed with discounted prices.
   * Original prices are struck through, showing savings.

3. **Quantity Selection:**
   * Customer can adjust quantities within your configured limits.
   * Pre-filled quantities based on your minimum settings.

4. **Adding to Cart:**
   * Customer clicks "Add To Cart" to include offer tickets.
   * Proceeds to standard checkout flow.

## Important Notes

* **Non-triggering purchases**: If customer buys tickets that aren't trigger tickets, no special offer appears
* **Attendee questions**: Any attendee questions configured on offer tickets will appear during checkout
* **Pricing display**: Discounted prices clearly show original price crossed out with new price highlighted

***

# Best Practices

## Offer Design

1. **Clear Value Proposition:**
   * Make the benefit obvious to customers.
   * Use compelling buyer-facing messages.

2. **Strategic Bundling:**
   * Bundle complementary experiences.
   * Use free items to increase perceived value.
   * Create upsell opportunities with partial discounts.

## Event Management

1. **Private Offer Events:**
   * Mark offer-only events as private so they don't appear in public listings.
   * This keeps your main event clean while allowing special offers.

2. **Quantity Logic:**
   * Use 1:1 quantity matching for included items.
   * Allow flexible quantities for upsells.
   * Set reasonable maximums to prevent abuse.

## Testing

1. **Always Test:**
   * Test the complete purchase flow before going live.
   * Verify offers appear only for correct trigger tickets.
   * Check that quantities and discounts work as expected.

***

# Frequently Asked Questions (FAQ)

<AccordionGroup>
  <Accordion title="Can I create multiple special offers for the same trigger ticket?">
    No, each trigger ticket can only have one special offer associated with it.
  </Accordion>

  <Accordion title="Can offer tickets be from the same event as the trigger ticket?">
    No, offer tickets must belong to a different SimpleTix event than the trigger ticket.
  </Accordion>

  <Accordion title="What happens if I delete an event that has offer tickets?">
    The special offer will be affected and may not work properly. Always update or delete special offers before removing events.
  </Accordion>

  <Accordion title="Can customers see special offers before adding trigger tickets?">
    No, special offers only appear after trigger tickets are added to the cart and the customer proceeds to checkout.
  </Accordion>

  <Accordion title="How do attendee questions work with offer tickets?">
    Any attendee questions configured on the offer tickets will appear during the checkout process, allowing you to collect specific information for each activity.
  </Accordion>

  <Accordion title="Can I limit special offers to specific customer groups?">
    Special offers are available to all customers who purchase trigger tickets. For more targeted promotions, consider using <a href="/docs/promos-discounts/managing-promo-codes-in-simpletix">promo codes</a>. For bulk purchase incentives, consider <a href="/docs/promos-discounts/volume-based-discounts">quantity discounts and BOGO offers</a> instead.
  </Accordion>
</AccordionGroup>

<CardGroup cols={2}>
  <Card title="Promo Codes" icon="tag" href="/docs/promos-discounts/managing-promo-codes-in-simpletix">
    Learn about creating and managing promo codes for more targeted promotions.
  </Card>

  <Card title="Quantity Discounts" icon="layer-group" href="/docs/promos-discounts/volume-based-discounts">
    Create volume-based discounts and BOGO offers for bulk purchases.
  </Card>
</CardGroup>