You can refund an order from the SimpleTix box office. If user paid with a credit card or PayPal the funds will go right back to their same account. (Right now we do not support refunds on WorldPay, PayFast, and Acceptiva gateways)
First ensure you have "Refunds" enabled. Go to Settings & Options > Settings > Box Office. Ensure Allow Refunds is set correctly.
- If you would like to have an email go to the customer after the refund, click the corresponding options here:
The email that will be sent to the end-customer looks like this:
The buyer name, event title, order number, and refund amount are dynamic.
You can change this template to include more details. To modify the template go to: Settings & Options > Settings > Other Settings. From this page select Email Template. Then here select: Order Refund from the list.
Make any text changes and click save.
How to refund an order:
- Go to Box Office > View Orders. From here find the order.
- Click the order number to get to the view order page
- On the bottom of the page, click the Cancel & Refund order link.
From the refund page you can choose to give a full refund or a partial refund.