> ## Documentation Index
> Fetch the complete documentation index at: https://help.simpletix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shared Box Office Accounts with Subuser Access Codes

> Set up a shared SimpleTix account for your box office and track which staff member made each sale, redemption, or scan using Subuser Access Codes.

# What are Shared Accounts?

Many organizers hire seasonal workers or volunteers to help run the box office. Giving each of them their own SimpleTix login isn't always practical:

* Seasonal staff often don't have an email address on your organization's domain
* Logging out and back in between shifts takes time away from selling tickets

**Shared accounts** solve this. You designate one SimpleTix user (for example, `cashier@myorganization.com`) as a shared account and keep it logged in on your box office devices. Each staff member has a short **Subuser Access Code**. When they take over a device, they enter their code and the app tags everything they do — orders, product redemptions, and scans — with their name.

<Info>
  Shared accounts are for staff who need to **sell tickets** or **redeem products**. If a volunteer only needs to scan tickets, [Scan Only Mode](/docs/simpletix-mobile-apps/simpletix-organizer-app/scan-only-mode) is simpler and doesn't require a login at all.
</Info>

# Setting up a Shared Account

<Steps>
  <Step title="Create the shared user">
    In the [Manager Portal](https://manager.simpletix.com), go to **Settings** > **Users & Roles** and add a user for the shared login (e.g. `cashier@myorganization.com`). Assign it the role your box office staff need, typically **Sales & Check-in**.

    See [User Roles Management](/docs/user-and-roles/user-roles) for details on adding users.
  </Step>

  <Step title="Mark the account as shared">
    Log in to the Manager Portal **as the shared account itself** (e.g. `cashier@myorganization.com`) and go to the [Your Profile](https://manager.simpletix.com/general/account) page. Under **Shared Box Office Settings**, turn on **Is this a shared box office account?**

    <Info>
      Shared Box Office Settings apply to whichever account is currently logged in — there is no option to mark a different user as shared. Any role can do this; you don't need to be an Owner or Administrator.
    </Info>
  </Step>

  <Step title="Add Subuser Access Codes">
    In the same section, add a subuser for each person who will share the account, with their **full name** and a **Subuser Access Code**, then click **Save**. Codes must be unique within the account. They should be short and easy to type, but not easy to guess — treat them like a PIN.
  </Step>
</Steps>

# Using a Shared Account in the Organizer App

<Steps>
  <Step title="Log in with the shared account">
    Log in to the SimpleTix Organizer app with the shared account's email and password. For shared accounts, we recommend checking "Remember Me" to avoid needing to log in often. Since the account is marked as shared, the app immediately asks for a Subuser Access Code.
  </Step>

  <Step title="Enter your Subuser Access Code">
    The staff member enters their code. The app confirms who is working by showing a banner at the top of the screen: **Currently working: \<staff name>**.
  </Step>

  <Step title="Switch staff at shift change">
    When another staff member takes over the device, tap **Switch** in the banner and enter the new Subuser Access Code. No need to log out.
  </Step>
</Steps>

<Tip>
  Combine shared accounts with the **Automatic Logout Timer** in the app settings if you want the device to require the shared account's password again after a period of inactivity.
</Tip>

# Tracking Staff Activity

Every action taken while a Subuser Access Code is active is recorded with that staff member's name:

* **Orders** — the staff member's name is added to the order notes, visible in the app's Order Details screen and in the Manager Portal
* **Product redemptions** — shown as *Redeemed by* on the product
* **Scans and admissions** — attributed to the staff member alongside the device name

Staff names are also included in the relevant report exports from the Manager Portal, so you can reconcile cash drawers or investigate a disputed order by staff member.

<CardGroup cols={2}>
  <Card title="User Roles Management" icon="user-gear" href="/docs/user-and-roles/user-roles">
    Add users and assign roles in the Manager Portal
  </Card>

  <Card title="Scan Only Mode" icon="qrcode" href="/docs/simpletix-mobile-apps/simpletix-organizer-app/scan-only-mode">
    Scanning without a SimpleTix account, for check-in only volunteers
  </Card>
</CardGroup>