> ## Documentation Index
> Fetch the complete documentation index at: https://help.simpletix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change Ticket Times and Ticket Types

> Choose between the Exchange Tool and a customer self-service link when a ticket needs to move.

SimpleTix provides two main ways to move a ticket:

* Use the **Exchange Tool** when staff need to change a time, seat, ticket type, or event from inside an order.
* Use **Get Change Time Link** when a General Admission customer should choose a new time for the same ticket type themselves.

## Use the Exchange Tool

The Exchange Tool is the primary staff workflow for ticket changes. It can:

* Change an eligible ticket's date or time
* Move a Reserved Seating ticket to another seat
* Swap eligible ticket types
* Move ticket value to another event
* Pool multiple tickets' value into one destination ticket
* Collect an upgrade balance by phone or customer payment link

<Card title="Exchange Tickets in an Order" icon="right-left" href="/docs/orders/exchange-tickets">
  Follow the five-step Exchange Tool workflow and learn how price differences, payment links, and Exchange History work.
</Card>

## Send a Customer Self-Service Time-Change Link

Use this option for a simple General Admission reschedule when the destination time has the same ticket type and the customer should choose the new time.

<Steps>
  <Step title="Open the order">
    Go to [Orders](https://manager.simpletix.com/orders/order-list), find the order, and open it.
  </Step>

  <Step title="Get the link">
    Open **Action** and select **Get Change Time Link**.
  </Step>

  <Step title="Send it to the customer">
    Copy the link and send it to the customer through your normal support channel.
  </Step>

  <Step title="Customer selects a time">
    The customer opens the link, chooses the eligible ticket or tickets, and selects a new available event time.
  </Step>
</Steps>

<Note>
  The self-service link is for moving General Admission tickets between times that offer the same ticket type. Use the Exchange Tool for different ticket types, Reserved Seating, Flex Pass, cross-event moves, or any change that has a price difference.
</Note>

## Which Option Should I Use?

| Request | Recommended workflow |
| - | - |
| Customer chooses another GA time with the same ticket type | **Get Change Time Link** |
| Staff move a GA ticket to another time | **Exchange Tool > Change Time** |
| Reserved Seating seat change | **Exchange Tool > Change Seat** |
| Upgrade or downgrade a ticket tier | **Exchange Tool > Swap Ticket Type** |
| Move a ticket to another event | **Exchange Tool > Cross-Event Swap** |
| Combine several tickets' value into one new ticket | **Exchange Tool** with **Pool ticket values into a single ticket** |

<CardGroup cols={2}>
  <Card title="Exchange Tickets" icon="right-left" href="/docs/orders/exchange-tickets">
    Change tickets and handle any price difference from one guided workflow.
  </Card>

  <Card title="Change Reserved Seats" icon="chair" href="/docs/orders/change-reserved-seats">
    Compare the legacy no-payment seat tool with the new Exchange Tool.
  </Card>
</CardGroup>


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