> ## Documentation Index > Fetch the complete documentation index at: https://help.simpletix.com/llms.txt > Use this file to discover all available pages before exploring further. # Set Reply-To Email for Orders > Learn how to configure the reply-to email address for order confirmations and manage ticket consolidation options. # Setting the Reply-To Email for Order Confirmations This setting controls where customer replies go when they hit **reply** on their order confirmation email. Keep in mind, the reply-to address should be monitored by someone with access to your SimpleTix account to look up orders or process refunds. This setting is separate from other email settings (such as your event’s contact form email). ## Steps to Change Your Order Confirmation Reply-To Email 1. Go directly to [https://manager.simpletix.com/general/confirmation-delivery](https://manager.simpletix.com/general/confirmation-delivery) or cick **Settings** in the top rail and then select **Order Confirmation & e-Tickets** from the left-hand menu. 2. In the **Order Confirmation Reply-To Email** field, enter the desired email address. 3. Click **Save** to apply the change. ## Important Considerations * **Monitoring Access:** It is critical that the person monitoring this reply-to email has real-time access to handle order lookups and process refunds as needed. * **Clarification:** This change only affects the email address to which replies are sent from order confirmations — not the general contact form on your event page. Enhance the context around customizing email replies with additional guidance on the email template editor.