> ## Documentation Index
> Fetch the complete documentation index at: https://help.simpletix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send One Ticket per Order

> Learn how to adjust your settings to group an entire order into one ticket for easy check-in

The **Send One Ticket per Order** setting allows you to control whether a single combined eTicket is sent per order or if separate eTickets are issued for each ticket purchased.

## How to Access eTicket Settings

1. Go to [Manager Portal](https://manager.simpletix.com/general/confirmation-delivery), or go to Settings > **Order Confirmation & e-Tickets**
2. Configure your preferred settings below

## Ticket Layout Configuration & Preview

You can now configure separate ticket layouts for different use cases and preview them before use:

### Box Office Layouts

* Optimized layouts designed for easy printing when selling tickets through the web box office
* Streamlined format ensures clear, professional tickets for in-person sales

### Customer Print-at-Home Layouts

* Separate layouts designed for customers to print their own tickets
* Can include additional information or formatting specific to customer use

### Preview Feature

* Preview both box office and customer ticket layouts before finalizing
* Ensure your ticket design meets your needs before sending to customers or printing at the box office

To access these settings:

1. Go to Settings > **Confirmation & e-Tickets**
2. Select ticket layout options for box office or customer use
3. Use the preview function to view how tickets will appear

## Send One Ticket per Order Setting

1. Locate and toggle the **Send One Ticket per Order** option.

## What Each Setting Means

* **Toggled ON (Send One Ticket per Order):**\
  Your customers will receive a single eTicket

* **Toggled OFF (Send individual eTickets):**\
  Each ticket purchased will be issued as a separate eTicket. This is useful if each ticket needs its own QR code for scanning or if specific ticket details must be individualized.

<CardGroup cols={2}>
  <Card title="Customize Order Emails" icon="square-1" href="/docs/order-confirmation-and-e-tickets/accessing-email-template-editor">
    Learn more ways to customize order emails.
  </Card>

  <Card title="Customize eTicket Messages" icon="square-2" href="/docs/order-confirmation-and-e-tickets/customizing-pdf-e-ticket-messages">
    Find guidance on eTicket messaging customization.
  </Card>
</CardGroup>