> ## Documentation Index
> Fetch the complete documentation index at: https://help.simpletix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize PDF E-Ticket Messages by Event

> Add event-specific messages and print instructions to PDF tickets, or set defaults for your whole site.

Add arrival instructions, parking details, or other event-specific information to your print-at-home PDF tickets. You can set site-wide defaults and override them for individual events.

## Add Text for One Event

1. Open **Events** in [Manager Portal](https://manager.simpletix.com) and select the event.
2. Go to **Event Details → Checkout & Ticket Settings → Advanced Settings**.
3. Enter an **E-Ticket Message** for the body of the PDF ticket. Use the editor for formatting such as bold, italics, and lists. Images are not supported in this field; use **E-Ticket Bottom Image** for graphics.
4. Enter **E-Ticket Print Instructions** for the top of the print-at-home ticket. Keep this field to **128 characters** or fewer.
5. Click **Save**.
6. Open an order for this event and download or view a newly generated PDF to check the result.

## Set Site-Wide Defaults

1. Go to **Settings → Order Confirmation & e-Tickets**, or open [the settings page](https://manager.simpletix.com/general/confirmation-delivery).
2. Update **E-Ticket Message** and **E-Ticket Print Instructions**. Site-wide print instructions are required and accept up to **85 characters**; the event-level limit is **128 characters**.
3. Click **Save**.

## Which Text Appears?

* A nonempty event-level field replaces the corresponding site-wide field for that event.
* Leave an event-level field empty to use the site-wide default for that field. To show no message, clear **E-Ticket Message** at both levels. The site-wide print-instruction field is required.
* Message and print instructions are independent: you can customize one and inherit the other.
* If an order contains tickets for multiple events, each event's ticket uses its own text.

<Note>
  These fields customize PDF tickets. They do not change the confirmation email message, mobile-ticket text, or Wallet ticket text. A PDF already downloaded or emailed does not update itself; generate a fresh copy to see your changes.
</Note>

## Check Before Sending

Keep text short enough to fit the ticket layout and inspect a generated PDF, especially after pasting formatted content. If the wrong message appears, confirm you edited the correct event and check both the event override and site default.

For a note specific to one imported ticket, use the **Special\_Ticket\_Note** field in the attendee import template. It appears as **Ticket Note**, separately from these event-wide messages. Internal **Order\_Note** content is not shown to attendees.

* [Custom print instructions](/docs/order-confirmation-and-e-tickets/custom-print-instructions-for-pdf-tickets)
* [Ticket delivery formats](/docs/order-confirmation-and-e-tickets/ticket-delivery)
* [Import and manage attendees](/docs/attendee-management/managing-event-attendees-overview)


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