> ## Documentation Index
> Fetch the complete documentation index at: https://help.simpletix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Member Management

> Manage existing members — send complimentary tickets, edit memberships, email members, sell by phone, download lists, and more.

# Overview

After creating your memberships, you’ll handle day-to-day operations: sending free tickets, emailing members, editing user info, and managing recurring billing. This guide covers it all.

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## Sending Complimentary Tickets

You can grant free tickets to **members** (or any group) in multiple ways:

### From the Memberships Section

1. **Log In** → **Memberships**.
2. Next to the membership, click the **Ticket** button (not the megaphone).
3. Select the event/ticket type, then choose **Free (Complimentary)**.
4. All members in that membership get the comp ticket email.

### Box Office Method

1. **Box Office** → **Sell Tickets**.
2. Pick the event and ticket type.
3. At checkout, select **Free (Complimentary)**.
4. Complete the order; attendees get their free ticket confirmation.

### 100% Off Promo Codes

* Create a **Promo Code** with a 100% discount.
* Send it to recipients to claim free tickets at checkout.

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## Emailing Members

1. **Memberships** → find the membership → click the **Megaphone** icon.
2. Compose your email, using placeholders if desired (e.g., `{membership_expiry_date}`).
3. Send to all current members or filter if you have advanced options.
4. Members receive an email from `clientservices@simpletix.com` with your custom message.

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## Editing User Memberships

### Updating Member Info

1. **Memberships** → next to a membership, click **People**.
2. Search for the user, then click the **Edit (pencil icon)**.
3. Adjust name, email, or membership details.
4. **Save**.

### Recurring Billing & Payment Details

* For recurring plans, you can:
  * **Change card on file** (credit card icon).
  * **Cancel** or **refund** membership if needed.

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## Selling Memberships Over the Phone

1. In **Memberships**, click **Buy Membership** or navigate to [Buy Membership](https://manager.simpletix.com/orders/sell-membership)
2. Fill in customer details, payment info, etc.
3. Save & confirm. The user’s membership is active, and they’ll receive an email confirmation.

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## Downloading Member Lists

1. **Memberships** → find the membership → click **People**, or go to the [membership page](https://manager.simpletix.com/general/membership-list)
2. Look for a **CSV** button (top-right).
3. Download the CSV to view or import offline.

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## Additional Tips

* **Deleting vs. Canceling**: Deleting a user’s membership removes it entirely; canceling ends future renewals but preserves history.
* **Adding a New User**: If needed, you can manually add a user to a membership from the **People** screen.
* **Free vs. Paid Tiers**: If you handle multiple membership tiers (some free, some paid), keep them clearly labeled to avoid confusion.

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# Next Steps

For applying special pricing to events, see [Membership Discounts](./membership-discounts). If you have advanced questions about partial refunds, fee structures, or unique edge cases, reach out to [SimpleTix Support](mailto:support@simpletix.com).

<Card title="Membership Setup" icon="link" href="/docs/memberships/membership-setup">
  Learn how to configure your memberships before managing them.
</Card>