> ## Documentation Index
> Fetch the complete documentation index at: https://help.simpletix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Can't Customers Buy Tickets?

> Check sales switches, capacity, ticket sale windows, order limits, and password-protected tickets for a General Admission event.

[Why Your Event Shows Sold Out](https://www.loom.com/embed/7df91fe8392d469299e2842ca5b4a7bf?captions=true)

If customers can't buy tickets, work through these checks in order. Most of them are on your event's **Times & Tickets** page:

1. **Sales are on for this time.** Each time has its own sales switch. Make sure it's on, and that sales are also enabled for the event.

   ![Times & Tickets page with the event's Enable Ticket Sales switch and the per-time sales switch marked 1, and the Tickets Remaining badge marked 2](https://mintcdn.com/simpletix/xZdwstd6REnkQjGh/images/events/ga/tickets-not-selling-1-times-and-tickets.png?fit=max\&auto=format\&n=xZdwstd6REnkQjGh\&q=85\&s=18b03c5e9805765480717fb886e67f96)

2. **Event Capacity isn't used up.** Check the capacity for the affected time and each ticket type's available quantity. Click a time's row to see its **Event Capacity** and each ticket's **Qty**. Tickets in other buyers' carts are held while they check out. Idle carts go back on sale after about 30 minutes. You can set the checkout countdown from **1–45 minutes** with **Count Down Minutes** under **Settings → Order Form**.

   ![An event time's page with Event Capacity and the ticket Qty column marked 2, and a ticket's Settings link marked 3](https://mintcdn.com/simpletix/xZdwstd6REnkQjGh/images/events/ga/tickets-not-selling-2-time-capacity.png?fit=max\&auto=format\&n=xZdwstd6REnkQjGh\&q=85\&s=77b7e05ac37063e1be9a7eabc6784891)

   ![Settings, Order Form page with Count Down Minutes marked 2](https://mintcdn.com/simpletix/xZdwstd6REnkQjGh/images/events/ga/tickets-not-selling-3-checkout-countdown.png?fit=max\&auto=format\&n=xZdwstd6REnkQjGh\&q=85\&s=8fa9f1c1738a630f04a13ee54f7ed0dc)

3. **Each ticket's sale window.** Click **Settings** next to a ticket. Sales can end at event start, at event end, on a specific date, or a set number of days (or days, hours and minutes) before the event. The event date and the ticket sales cutoff are separate settings, so check both.

   ![A ticket's Settings panel with Minimum and Maximum tickets per order marked 4, the sales end options marked 3, and Password protect this ticket marked 5](https://mintcdn.com/simpletix/xZdwstd6REnkQjGh/images/events/ga/tickets-not-selling-4-ticket-settings.png?fit=max\&auto=format\&n=xZdwstd6REnkQjGh\&q=85\&s=62e4274c9eeee42d473282f31470c428)

4. **Per-order minimum and maximum.** Check each ticket's purchase limits in its **Settings**, and the event's order limit under **Times & Tickets → Advanced Settings → Limit the total number of orders per event time**. An order-count limit can stop sales even when tickets are still available.

   ![Times & Tickets Advanced Settings with Limit the total number of orders per event time marked 4](https://mintcdn.com/simpletix/xZdwstd6REnkQjGh/images/events/ga/tickets-not-selling-5-order-limit.png?fit=max\&auto=format\&n=xZdwstd6REnkQjGh\&q=85\&s=a4afd1554436952201f7fa8762bc8159)

5. **Password-protected tickets.** Look for **Password protect this ticket** in the ticket's **Settings**. Tickets hidden until a password is entered do not appear without the code. If a waitlist is on, it can appear even while those hidden tickets are still available.

See [Capacity Management](https://help.simpletix.com/docs/events/ga/capacity.md) and [Ticket Settings](https://help.simpletix.com/docs/events/ga/ticket-settings.md) for details.

Still stuck? Contact [SimpleTix Support](mailto:support@simpletix.com) with the public event link and the time affected.


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