> ## Documentation Index
> Fetch the complete documentation index at: https://help.simpletix.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Create & Manage GA Events
> Create or edit a GA event in SimpleTix. Add, edit, or duplicate General Admission event times in SimpleTix.
# Creating a new GA Event
{/*
0:00 Hello and welcome to the Simpletix Help Desk tutorial videos. Today we're going to discuss how to create a general admission event.
0:09 If you've already created events before, click on Events and then click Create Event. If this is your first time, click Verify Your Email and you'll enter the event creation flow right here.
0:21 Wonderful. So on the first page, we need to enter the general, information about the event. So we will do Simpletix Theatre presents The Lion King.
0:33 We can set the event type and event category, which is internal and will help you filter that, uh, these events later.
0:39 We can select the venue. We're going to have this at the Simpletix Theatre. About your event, Simpletix Theatre Company presents The Lion You can always add a new venue here.
0:53 You can, uh, let the Simpletix AI give you a template here based on, um, what you've already entered here and what you have entered above as a title.
1:01 You can upload an image or clicking next will take you to a screen where the, uh, the images will be provided for you.
1:09 Here's some very nice images of lions. We'll pick this one. It will crop it for you. So for this one, we'll do this.
1:19 And then this is going to take you on to the next page, uh, where you're going to be able to pick a variety of things.
1:27 Um, we're going to set up this as a one-time event or a multiple date and time event. FlexPass is for a FlexPass event. We will explain those in a different video.
1:36 And then you can select the start date and start time. We're going to have, let's say, two weekends of shows.
1:44 And we're going to say this will be on Friday and Saturday at 7 p.m. They'll go from 7 to 10 p.m.
1:54 And we're going to have these start tomorrow and we'll have them end tomorrow. This is going to then create all the dates and times for you.
2:08 This will create the six dates and times. We are not going to make this a reserved seating event. That's for a different video.
2:14 So clicking next will take you to the ticket creation screen. So here we can create a few different types of tickets.
2:21 We could create a general admission ticket. And then we can create a balcony ticket. We can set the price to 10 and to 15. This quantity here will set the number of, uh, tickets that you can actually sell for that type of ticket.
2:38 So let's say we have 50 balcony seats and 150 GA seats. We can enter these here and it will let you sell, uhm, all of these together.
2:46 If you had a situation where you were selling different types of tickets, but they really were all going to the same capacity, as in, you know, you can only sell 200 tickets and you don't care if you're going to sell 200 balcony or 200 GA tickets.
3:00 You could leave these quantities blank and then set the total capacity at 200. We also have these different ticket types.
3:07 What we can do here is create a free ticket type. That's sponsor ticket type. And that will be free. We also have donation ticket types and pay as you wish.
3:19 Donations are not a ticket. They don't generate a barcode. We do not charge any fees for them, but those basically just go straight as a donation into your ConnectedSquare or Stripe account.
3:29 Underneath here, you'll be able to see settings. You can enter the ticket description, which will appear on the ticket page.
3:35 You can enter who the ticket came from. It can be purchased by, by attendee and staff means that people can purchase it in the wild and then your staff can sell it in the box office.
3:43 Attendees only mean that the staff cannot sell that ticket. This is useful if you want to create different prices for box office versus, uhm, public tickets.
3:53 You can have staff only to do those box off tickets or you can have disabled to disable the ticket sales.
3:59 Minimum tickets per order and maximum tickets per order. And then these fee settings, which basically set whether or not you want to charge the buyer a service fee.
4:08 You absorb fee means no service fee. The fees for simple text and the fees for square will come out of, uhm, the ticket price.
4:15 Passing ticket fees and credit card processing fees on will calculate our fees and then calculate an estimate of square or stripes fees.
4:23 The default estimate that we have is 30 cents. Per ticket, plus 2.9% per order. Please note that that is not guaranteed to be what square or stripe is going to are going to charge you.
4:35 And there's also a slight discrepancy here in our estimate. We do 30 cents per ticket, plus 2.9% per order. In reality, uhm, square and stripe charge 30 cents per order.
4:48 Uh, the reason for that is that we do not want the price of the ticket to change based on the number of tickets as it's confusing.
4:55 Uhm, if you have any questions on that specifically, you can reach out to support at SimpleTix.com. Finally, we have password protect this ticket.
5:03 So, we're not going to actually do it for this one. Uhm, but we can do it for the sponsor ticket.
5:08 So, this is going to be a free ticket for the sponsor, and we'll password protect it to, uhm, sponsor. And so, this ticket will then not show up at all, uh, until sponsor is entered into the promo code field.
5:22 This is a good way to kind of hide those tickets. So, uhm, people can still buy them self-serve, but people can't abuse the system.
5:28 Then you can select here, when should the ticket sales start. Clicking done will create the event. You can, uh, click share the event to get the event link here.
5:40 You can also always find the event link under dashboard events. And now let's go and take a look. This is what it'll look like.
5:45 You can click buy tickets. You can see the general admission and balcony tickets. You could then enter sponsor, see the sponsor tickets.
5:57 Um, and you can see all the dates here. To edit the tickets at any point, you can go to times and tickets here and click into the individual times.
6:05 This is a good way. Also, if you want to have a special matinee show, a special pricing, you can edit that specifically for that.
6:12 These settings here will have all the settings that we discussed previously. Thank you so much for watching. And if you have any other questions about creating general admission events or any questions at all about anything, please contact me.
6:25 Support at simple text.com. Have a wonderful day.
*/}
1. **Log in and start event creation:**
* Go to [the event creation page](https://manager.simpletix.com/general/create-event) or:
* Log in at [Manager Portal](https://manager.simpletix.com) and click **Events** in the top rail.
* Click **Create Event**.
2. **Enter event information:**
* Enter your **Event Name**.
* Select **online (webinar)** if your event does not have a fixed location.
* For in-person events, choose a venue:
* If your venue already exists, select it.
* Otherwise, click **New Venue** to add one.
* Choose your **Event Type**, **Event Category**, and **Sub-Category**.
* Add an event image (suggested size: **750px by 472px**) and a full event description.
You can also add up to 5 supplementary images that customers can browse through in a slideshow format on your event page. To set this up after creating your event, see [Event Images & Slideshow Setup](/docs/events/managing-event-settings#supplementary-images--slideshow).
3. On the following page, select **One Time Event** if your event only has one time. If your event has multiple times, select **Schedule Multiple Dates/Times**.
4. Enter your time(s). If entering multiple times, our system supports bulk creating multiple times.
5. Enter your tickets, capacity, and when sales should start. Adjust advanced settings for each ticket by clicking **Settings** next to the ticket. If you have multiple event times and need to specify specific tickets for specific dates, that can be done after the event is created.
6. Click **Done**.
# Editing and Managing Event Times in a GA Event
General Admission (GA) event times determine when your tickets are valid. You can easily add new time slots, edit existing ones, or duplicate a time slot to save setup effort.
## 1. Adding a New GA Event Time
1. **Log In & Select Event**
* Go to [https://manager.simpletix.com](https://manager.simpletix.com) and sign in.
* Click **Events** from the top menu and choose your GA event.
2. **Go to Times & Tickets**
* From the left-hand panel, select **Times & Tickets**.
3. **Duplicate an Existing Slot (Recommended)**
* Click on a time slot with settings (pricing, capacity, etc.) similar to what you want.
* Click **Duplicate**.
* Update the **Start Time**, **End Time** and click **Duplicate Time**.
4. **(Optional) Create From Scratch**
* Click the **Add Event Time** button.
* Enter all required details: Date, Capacity, and Tickets.
* Click **Create Times** when done.
## 2. Editing an Existing Event Time
1. **Locate the Desired Time**
* In **Times & Tickets**, pick the event time you want to adjust.
2. **Update Key Fields**
* **Start/End Time**: Adjust the schedule to reflect your new date/time.
* **Ticket Pricing & Capacity**: Modify as needed.
* Click **Save** when finished.
3. Edit the tickets within the time by following the instructions [here](/docs/events/ga/ticket-settings).
# Event Time Settings
* **Start Date & Time** and **End Date & Time** for the specific event time.
* **Event Capacity** for the event time.
* **Ticket Sales Enabled** for the event time.
* **Advanced Options:**
* **Event Time Title** (specific title for that event time, e.g., Cast A)
* **Mobile eTicket Color**
* **Venue** (you can set a different venue for each event time within an event)
# Customizing Attendee Communication
The Attendee Communication section is a dedicated area in the left-hand menu of your event management page. This is separate from the Times & Tickets section and contains all settings related to your event's email communications.
## Accessing Attendee Communication Settings
1. **Navigate to your event dashboard**:
* Log in to [Manager Portal](https://manager.simpletix.com)
* Click **Events** in the top navigation
* Select your event from the list
2. **Access Attendee Communication**:
* Look at the left-hand navigation menu
* Click on **Attendee Communication** (located below "Times & Tickets")
* This will open the communication settings page
The Attendee Communication section is where you can modify email timing and sending options. However, the actual email templates are edited under **Settings > Confirmation & E-tickets > View/Modify Email Templates**.
## Email Communication Setup
SimpleTix provides two separate areas for managing attendee communications:
### 1. Attendee Communication Section (Per Event)
In the event's Attendee Communication section, you can enable and configure:
* **Automated Event Reminders**: Toggle and schedule reminder emails to be sent before the event
* **Post-Event Emails**: Create follow-up emails that automatically send after your event has concluded
* **One-off Email Blasts**: Send manual communications to your attendees
### 2. Email Templates (Account-Wide)
Under **Settings > Confirmation & E-tickets > View/Modify Email Templates**, you can edit the content of:
* Event reminder templates
* Post-event follow-up templates
* Order confirmation templates
* Custom email templates
When you enable reminders or post-event emails in the Attendee Communication section, the system uses the templates you've configured in the Settings area. You must set up both the sending options (in Attendee Communication) and the template content (in Settings) for a complete email solution.
Set up automated event reminders and post-event emails.
Send manual email blasts to your attendees.
Edit the content of all your email templates.
Learn how customers can manage their own event timeslots.