> ## Documentation Index
> Fetch the complete documentation index at: https://help.simpletix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Customer Time Slot Changes

> Learn how to allow customers to change their ticket Event Time in Manager Portal, along with troubleshooting tips and considerations.

# Overview

Manager Portal provides a self-service option so that your customers can change their purchased Event Times without needing to contact you.

# Steps to Enable Customer-Initiated Ticket Time Changes

<Tip>
  Ensure that all event times offer the same ticket types, as customers can only switch to a time with an identical ticket.
</Tip>

1. **Sign in** to [Manager Portal](https://manager.simpletix.com).
2. In the top rail, click **"Events"** to display your list of events.
3. Select the specific event you wish to update.
4. From the left-hand navigation, click on **"Event Details."**
5. Locate and toggle on the option labeled **"Allow customers to change their purchased timeslot."**
6. Set a cutoff time by which customers are allowed changes.\
   For example, specify: *"Allow changes up to 48 hours before the event start."*\
   This setting prevents changes past the cutoff. If a customer needs to change their ticket time after the event has passed, they will need to contact you directly.

<Info>
  If customers miss the cutoff time and you still want to allow them to change their time, send them a special time change link by navigating to their Order , clicking Actions, and selecting "Get Time Change Link"
</Info>

7. **Save your changes.**

Customers will have a button in their Order Confirmation email called **"Change your event time"** that they can use to easily modify their event time.

<Card title="See Also" icon="link" href="/docs/events/ga/ga-setup">
  Gain further insight into GA event settings to understand the broader context before enabling time slot changes.
</Card>