> ## Documentation Index
> Fetch the complete documentation index at: https://help.simpletix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancelling Your Event: Complete Guide

> Step-by-step instructions on how to cancel your event, manage refunds, and notify attendees using the Manager Portal.

# How to Cancel Your Event (Standardized Process)

<Note>
  **Cancellation Procedure**:
  Follow the steps below to cancel your event safely while managing refunds and attendee notifications.
</Note>

## Before You Begin

<Warning>
  Be aware that cancellation may result in financial consequences, including non-refundable fees and Square fee non-refunds. Review your event details carefully before proceeding.
</Warning>

<Tip>
  Consider canceling or rescheduling only when absolutely necessary. Evaluate attendee impact and refund policies to ensure that adjusting event dates aligns with your overall strategy.
</Tip>

* You can only cancel an event before its end time.
* Cancellation options vary based on whether you’re canceling a multiple event-times at once or a single event-time
* Square does not refund its processing fees on giftcards, so consider rescheduling or letting attendees change their time slot instead of refunding to a Square gift card.

## Step-by-Step Cancellation Guide

1. **Log in to** [Manager Portal](https://manager.simpletix.com)
2. **Locate Your Event**
   * Click “Events” in the top navigation rail.
   * Find and click on the event you need to cancel.
3. **Begin the Cancellation Process**
   * In the left-hand navigation, click “Order Management.”
   * Select the “Event Cancellation” button.

     > If this button isn’t visible, are not logged in on an Owner account. Only Account Owners may use the event cancellation flow. Please contact [SimpleTix Support](mailto:support@simpletix.com) if you’re unsure.
4. **Choose your event times**

   For your event, you will see all of the event times that are available for cancellation. Only events that have not ended and have at least 1 attendee are eligable for the event cancellation process. Select your event-time(s)
5. **Choose your event cancellation method**

   <Tip>
     If you select multiple event-times at once you will only have the option to refund to Square Gift Card. To reschedule multiple event-times you have to go through the flow for each event-time individually
   </Tip>

   1. **Refund to Square Gift Card (if enabled on your account)**
      * This method avoids losing any fees since Square does not refund processing fees.
   2. **Switch Tickets to a New Event Time**
      * Convert all tickets to match a new time slot.
   3. **Ask Attendees to Choose a New Time**
      * Attendees receive instructions to select from available time slots corresponding to their current ticket types.
6. **Notify Attendees**
   * The Event Cancellation flow will allow you to send an email and a short text message to all attendees letting them know that the event has been cancelled.
   * If letting attendees choose a new time, ensure that you leave #CHANGETIMESLOTURL# in the email as that will auto-populate with the link for them to reschedule

## Handling bulk refunds back to the original payment method

* **Bulk Refund Process**
  1. If you would like to place a bulk refund for an event that has passed please go to this [form](https://forms.gle/8M7Qx9JnbrXQSQH36)
  2. Complete the form with detailed information about the event and refund amounts.
  3. Submit the form.
  4. Send an email to [SimpleTix Support](mailto:support@simpletix.com) from the Account Owner's email approving the request.
* For questions about bulk refunds or the approval process, please contact [SimpleTix Support](mailto:support@simpletix.com).