> ## Documentation Index > Fetch the complete documentation index at: https://help.simpletix.com/llms.txt > Use this file to discover all available pages before exploring further. # Checkout Customizations > Learn how to customize the order form and checkout experience in SimpleTix. # Overview SimpleTix allows you to tailor several aspects of the **checkout page** to suit your event’s needs. All of these settings are found under **Settings > Order Form** in the Manager Portal. Below is an overview of each configurable option, including how to enable or disable them and some important considerations for optimal usage. *** ## Accessing the Order Form Settings 1. **Log in** to [Manager Portal](https://manager.simpletix.com). 2. Click **Settings** on the top navigation bar. 3. In the left-hand menu, select **Order Form**. Within the **Order Form** section, you’ll find toggles and dropdowns for: * **Address Requirements** * **Organization Name** * **Phone Number Requirements** * **Countdown Minutes** * **Survey (Order-Level) Questions** *** ## Address Requirements SimpleTix can automatically capture **city and state** once the attendee provides their **postal/zip code**. Depending on your event’s needs, you can choose how much address information to collect: 1. **On PAID orders, require only the postal/zip code** * Recommended if you just want minimal friction and accurate location data for credit card validation. 2. **On ALL orders, require only the postal/zip code** * Same minimal friction, but this setting applies even to free or comp orders. 3. **On ALL orders, request the full street address** * Collects the entire address (street, city, state, postal code). Ideal for events needing detailed attendee info, shipping, or regulated compliance. > **Tip**: Requiring less information typically speeds up checkout. If you need more data for compliance or shipping, choose the full address option. *** ## Organization Name Field **“Would you like to request the buyer’s organization name?”** * **Toggle ON** to display the **Organization Name** field during checkout. * **Toggle OFF** to hide it if you don’t need this information. ### Reporting & Visibility * This field is mainly **for reporting** and does **not** appear on standard e-tickets. * It **does** appear on **printed badges** if you use the SimpleTix badge-printing features. * If you need organization details on e-tickets, consider a **required attendee question** instead. *** ## Phone Number Requirements **“Is the phone number required?”** (Recommended to set “Yes”) * **Toggle ON** to make the phone number a required field for the buyer. * **Toggle OFF** if you prefer a streamlined checkout with optional or no phone entry. > **Note**: A phone number can help with customer service, last-minute notifications, or clarifications about their purchase. *** ## Countdown Minutes **"Count Down Minutes: (Default 45 minutes)"** * This sets how long a buyer has to complete checkout once they start selecting tickets. During this time period, tickets in their cart will be unavailable to other customers. * **Lower** values create urgency but can cause frustration if the form is long. * **Higher** values give attendees more flexibility but tie up tickets in carts for longer. > **Typical Range**: 15–45 minutes. Adjust based on your audience and how detailed your checkout process is. We do not recommend less than 8 minutes as that can cause customer complaints with their cart "clearing out" prematurely. SimpleTix automatically sends recovery emails to customers who abandon their checkout! 20 minutes after a customer leaves without completing their purchase, they'll receive an email with a link to return directly to their cart. Unlike competitors who charge extra for this feature, SimpleTix includes it at no additional cost. *** ## Display Event End Time on Checkout SimpleTix allows you to control whether the event end time is displayed to customers on the ticket purchasing page. You can configure this separately for desktop and mobile views. ### Display Event End Time on Desktop Checkout **Toggle ON** to show both the start and end time for events on desktop. * Example: An event from 8:00 AM to 9:00 AM will display as **"8:00 AM - 9:00 AM"** **Toggle OFF** to show only the start time on desktop. * Example: The same event will display as **"8:00 AM"** ### Display Event End Time on Mobile Checkout **Toggle ON** to show both the start and end time for events on mobile devices. * Example: An event from 8:00 AM to 9:00 AM will display as **"8:00 AM - 9:00 AM"** **Toggle OFF** to show only the start time on mobile devices. * Example: The same event will display as **"8:00 AM"** > **Note**: These settings apply to the ticket purchasing page where customers select their event times. If you have events with clear end times (like classes, workshops, or tours), showing the end time can help customers plan their schedule. For open-ended events, you may prefer to show only the start time. *** ## Survey Questions on Each Order **“Would you like to ask any survey questions on each order?”** * **Toggle ON** to enable an **order-level survey**. This prompts one set of questions for the entire order, not each attendee. These will apply to all events on the platform. * **Toggle OFF** if you do not need additional information. * If you need to **ask each attendee** for details (e.g., T-shirt size), use **Attendee Questions** under **Events > Times & Tickets** instead. > **Best Practice**: Keep surveys short to avoid checkout friction. For more in-depth info, you can direct attendees to a post-purchase survey. *** ## Disable "Copy From Above" on Checkout By default, when a buyer purchases multiple tickets, a **Copy From Above** button appears that lets them copy attendee information from one ticket to the next. Some organizers prefer to disable this to ensure each attendee enters their own unique information. * Navigate to **Settings** → **Order Form**. * Find the **"Disable Copy From Above on Checkout"** option. * **Toggle ON** to remove the Copy From Above button from checkout. * **Toggle OFF** (default) to keep the button available. Disabling this option is recommended when you need unique attendee details for each ticket — for example, events that require individual names for badges, waivers, or check-in. *** ## Additional Considerations ### Attendee vs. Order-Level Fields * **Order-Level** fields (e.g., “Organization Name,” “Billing Address”) are asked once per transaction. * **Attendee** fields (e.g., “Name,” “Email,” if collecting multiple attendee details) are set under the event’s **Attendee Questions** in **Times & Tickets**. This can be more time-consuming for buyers if they purchase multiple tickets in one order. ### Printing & Visibility * **Badge Printing**: Organization Name or certain order fields might appear on badges but **not** on standard tickets. * **If you need certain data on the PDF e-tickets**: Use a custom attendee question or contact [SimpleTix Support](mailto:support@simpletix.com) for advanced solutions. Complementary site customization information.