> ## Documentation Index > Fetch the complete documentation index at: https://help.simpletix.com/llms.txt > Use this file to discover all available pages before exploring further. # Understanding SimpleTix Payouts > Where your ticket money goes, who sets the payout schedule, how SimpleTix fees are collected, and what to check if you don't see a payout. > [!WARNING] > > SimpleTix never collects or holds your ticket revenue. Card payments go straight to the payment processor account you connected (Square, Stripe, Authorize.net or PayPal). Your processor then pays the money out to your bank on its own schedule. ## How a payment reaches your bank **1. A buyer pays** A card payment taken on your event page, in the Web Box Office or in the Organizer App goes to your connected processor account, not to SimpleTix. **2. Your processor receives it** Your processor account receives the order total: the ticket price, any service fee you pass on to the buyer, and any tax. Depending on your processor and country, the SimpleTix fee is either deducted at this point or billed to you at the end of the month (see below). **3. Your processor pays out to your bank** Your processor transfers your balance to the bank account you linked **in the processor's own dashboard**, on that processor's payout schedule. SimpleTix doesn't store your bank details. To add or change the bank account that receives payouts, do it in your processor's dashboard. *** ## How SimpleTix fees are collected How the SimpleTix fee is collected depends on your processor and country, not on whether you pass fees on or absorb them: | Processor, region or payment type | When the SimpleTix fee is collected | | - | - | | Square (United States), Stripe, PayPal | Deducted at the time of purchase, so your processor balance already excludes it | | Square (outside the United States), Authorize.net | The full amount reaches your processor. SimpleTix charges the month's fees to your credit card on file at the end of the month | | Square Gift Card, cash sales, and Reserved Seating free or comp tickets | SimpleTix can't deduct fees from these, so they're charged to your credit card on file at the end of the month. See [Configure Box Office Staff Settings](https://help.simpletix.com/docs/box-office/configure-box-office-staff-settings.md) for cash and comp fees | If the SimpleTix fee would be too large a share of a payment to deduct from it, that fee is added to your end-of-month charge instead. Fees on tickets added to an existing order, where no new payment is taken, are also billed at the end of the month. Whether you pass fees on or absorb them changes **who pays** the fee, not where the money goes: * **Passed on to the buyer:** the buyer pays a service fee on top of the ticket price. It goes to your processor with the rest of the order, and the SimpleTix fee is then deducted or billed as shown above. * **Absorbed:** the buyer pays only the ticket price, and the SimpleTix fee and your processor's own fees come out of your revenue. * **Custom fee:** the amount you set goes to your processor account. Your usual SimpleTix and processing fees still apply. Your processor also takes its own processing fees from each payment, separately from SimpleTix. For fee amounts, fee options and monthly invoices, see the [Ticket Fees and Billing Guide](https://help.simpletix.com/docs/billing-and-fees/ticket-fees-and-billing-guide.md). Monthly charges need a card on file: see [How to Change Credit Card Information](https://help.simpletix.com/docs/billing-and-fees/how-to-change-credit-card-information.md). *** ## When will I get paid? **Your processor sets the payout schedule, not SimpleTix.** Timing depends on the processor, your country, your account's history, and any schedule you chose in the processor's dashboard. Check your processor's current schedule: | Processor | Payout schedule | | - | - | | Square | [Set up and edit transfer options](https://squareup.com/help/us/en/article/5438-transfer-schedule) (Square Support Center, US). Outside the US, use your country's Square Support Center | | Stripe | [Receive payouts from Stripe](https://docs.stripe.com/payouts) | | Authorize.net | Authorize.net settles your transactions in a daily batch. Your merchant bank or merchant service provider then deposits the funds, so ask them about deposit timing. See [When do transactions batch for settlement](https://support.authorize.net/knowledgebase/article/000001244/en-us) | | PayPal | In PayPal's Help Center, search for how to transfer money from your PayPal balance to your bank | > [!NOTE] > > A new processor account can have a longer first payout, or a temporary hold, while the processor reviews the account. The processor sets and lifts these holds. SimpleTix can't change them. *** ## Refunds and chargebacks * **Card refunds** are sent back to the buyer through your processor, so the money comes out of your processor account. (A refund issued as a Square gift card doesn't send money back to the card.) Your processor's own fees are typically not returned when you refund. How SimpleTix service fees are handled can vary by refund timing and account setup. See [Issue Refunds With the Refund Wizard](https://help.simpletix.com/docs/orders/guide-to-processing-refunds.md). * **Chargebacks** (disputes) are raised by the buyer's bank with your processor, and your processor handles them under its own rules. SimpleTix can't reverse or settle a dispute. For an eligible paid card order, open the order and use **Action → Chargeback Dispute** to see an evidence summary. Opening it doesn't submit anything; reply through your processor's dispute process. See [Order Management Guide](https://help.simpletix.com/docs/orders/order-management-guide.md). *** ## Where to see your money SimpleTix shows what you sold and the fees on it. Your processor shows what was paid out to your bank. | To see | Go to | | - | - | | Payouts and deposits to your bank, your balance, holds and disputes | Your processor's dashboard | | Sales, service fees and tax by event, and your SimpleTix fees by fee type | **Reports → Analytics → Sales & Fees**. The **Simpletix Fee Breakdown** shows each fee type's total and whether it was **Paid At Time Of Purchase**. See [Analytics Center](https://help.simpletix.com/docs/reports/analytics-center.md) | | The payments and refunds on one order | Open the order and click the **Transaction Details** tab | | Refunded orders for an event | The event's **Order Management → More Reports → Refund Report**. See [Guide to SimpleTix Reports](https://help.simpletix.com/docs/reports/guide-to-simpletix-reports.md) | | Monthly SimpleTix invoices | **Settings → Your Plan** → **Ticket Service Fees** tab. Click the download icon next to a billing month; the invoice links to that month's list of orders. See [Ticket Fees and Billing Guide](https://help.simpletix.com/docs/billing-and-fees/ticket-fees-and-billing-guide.md) | To reconcile, compare your SimpleTix sales for a period with the payments your processor received for the same period, then match those to the processor's payouts. *** ## I sold tickets but don't see the money Work through these checks in order: 1. **The payment went through.** Open the order and check its **Transaction Details** tab for the payment. 2. **It was a card sale.** Free and comp tickets have no payment. Cash sales are money you collected in person; they don't go through your processor. 3. **You're looking at the right processor account.** Payments go to the account connected under **Settings → Store** at the time of the sale. If you have more than one account with a processor, or you switched processors, check each one. 4. **Your processor account is ready.** An unverified account, a missing or unverified bank account, or a hold can stop or delay payouts. Check your processor's dashboard for anything it marks as required. 5. **The payout is scheduled.** Check your processor's payouts or transfers page for the next payout date and amount. If everything looks right in SimpleTix, contact your processor's support team. SimpleTix can't change your payout status or schedule. *** ## Frequently asked questions > [accordion] Can SimpleTix speed up my payout? > > No. Your money is in your processor account, and the processor controls when it's paid out. Some processors offer faster transfers for an extra fee. Check your processor's dashboard. If you use Stripe, the account owner may see a Stripe offer on the **My Events** page to get paid out sooner. Stripe makes and prices that payout, not SimpleTix. > [accordion] Why is my payout less than my ticket sales? > > Your processor deducts its processing fees. For US Square, Stripe and PayPal, the SimpleTix fee is also deducted at the time of purchase. Refunds and disputes come out of your processor balance too. > [accordion] Why was my credit card charged at the end of the month? > > SimpleTix bills fees it couldn't deduct at the time of purchase: fees on Square outside the US and Authorize.net, Square Gift Card and cash sales, Reserved Seating free and comp tickets, tickets added to an existing order, and any other fee that couldn't be taken from a payment. Download the invoice under **Settings → Your Plan** → **Ticket Service Fees** to see the breakdown. > [accordion] I switched processors. What happens to money in my old account? > > Switching only affects new payments. Money already in your old processor account is still paid out on that processor's schedule. Check the old dashboard for any remaining balance. > [accordion] Who sends my tax forms? > > SimpleTix doesn't collect your EIN and doesn't issue tax forms. Your processor issues any tax documents, such as a 1099-K. Contact your processor with tax questions. > [card] [Payment Processor Guide](https://help.simpletix.com/docs/billing-and-fees/managing-payment-processors-on-simpletix.md) > > Connect, manage and troubleshoot your processor. > [card] [Ticket Fees & Billing](https://help.simpletix.com/docs/billing-and-fees/ticket-fees-and-billing-guide.md) > > SimpleTix fees, billing and invoices. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.