> ## Documentation Index
> Fetch the complete documentation index at: https://help.simpletix.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Sending Email Blasts to Attendees
> Learn how to manually send targeted email communications to your event attendees.
# Sending Email Blasts to Attendees
This guide covers how to send targeted email communications to your event attendees, whether for promotional offers, important updates, or post-event surveys.
Email blast functionality is not available for free events without a connected payment processor. To use this feature for free events, please connect a payment processor to your account first.
If you are sending an email about event cancellation, please use the dedicated event cancellation workflow instead of a regular email blast. This ensures proper refund processing and ticket handling. See our [Complete Guide to Cancelling Your Event](/docs/event-cancellation/cancelling-your-event:-complete-guide) for detailed instructions.
## Creating and Sending an Email Blast
Go to [manager.simpletix.com](http://manager.simpletix.com) and open your event.
Within the event, click on **Attendee Communication** in the left-hand navigation rail.
Click on the **Actions** button, then select **Create Email Blast** from the dropdown menu.
Select the event time whose attendees you'd like to send the email to. If you'd like to select more than one date or past events, click **More Options**.
You can further narrow your recipients using the filtering options in the **"Who should receive this email?"** panel:
**Check-in status:**
* **All attendees** — sends to everyone with a ticket
* **All attendees that were scanned in** — only those who were checked in at the event
* **All attendees that were not scanned in** — only those who did not attend
**Ticket Selection:**
* **All ticket types** — includes all ticket types for the event
* **Selected Ticket Types** — choose specific ticket types to target
These filters can be combined. For example, you could email only attendees with VIP tickets who were scanned in, or send a follow-up to all General Admission holders who did not attend.
Toggle the **Include E-Tickets?** option on or off, depending on whether you want to include the attendees' e-tickets in the email.
Enter your email subject then proceed to the message editor. You can use the available placeholders to personalize your message
Before sending to all attendees, click **Send Yourself a Test Email** to preview how your message will appear to recipients.
Once you're satisfied with your email content, you'll have the option to send the email immediately or schedule it for a later date or time. After choosing, click Send or Save at the top right of the page.
## Best Practices for Email Blasts
* **Keep it concise**: Respect your attendees' time with clear, to-the-point messaging
* **Use a descriptive subject line**: Make the purpose of your email immediately clear
* **Personalize when possible**: Use the available placeholders to make emails feel personalized
* **Test before sending**: Always send yourself a test email to check formatting and links
Learn how to set up automated event reminders.
Explore how SimpleTix automatically recovers abandoned checkouts.
Information on accessing and managing attendee data.