> ## Documentation Index
> Fetch the complete documentation index at: https://help.simpletix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Multi-Factor Authentication Setup Guide

> Learn how to set up multi-factor authentication (MFA) on your SimpleTix account using an authenticator app for enhanced account security.

## What is Multi-Factor Authentication?

Multi-factor authentication (MFA) adds an extra layer of security to your SimpleTix account by requiring two forms of verification when you log in:

1. Your password
2. A time-based code from your authenticator app

This helps protect your account even if your password is compromised.

***

## 1. Prerequisites

Before setting up MFA, you'll need:

* An authenticator app installed on your mobile device (such as Google Authenticator, Microsoft Authenticator, Authy, 1Password, or similar)
* Access to your SimpleTix account

***

## 2. Enabling Multi-Factor Authentication

1. Log in to the [Manager Portal](https://manager.simpletix.com/)
2. In the top rail, click on on your user logo and then click **Your Profile**
3. Under **MFA Set-up** change the "Enable MFA" preference from "No" to "Authenticator App"
4. Enter your password under "Current Password"
5. Click "Save"

***

## 3. Setting Up Your Authenticator App

Once you initiate MFA setup, you'll see a QR code on your screen:

1. Open your authenticator app on your mobile device
2. Select the option to add a new account (usually a "+" or "Add" button)
3. Choose to scan a QR code
4. Point your phone's camera at the QR code displayed on your SimpleTix screen
5. Your authenticator app will automatically add your SimpleTix account

<Tip>
  If you can't scan the QR code, most authenticator apps allow you to manually enter a setup key. This can be found by clicking "Copy to Clipboard" above the QR code in SimpleTix.
</Tip>

***

## 4. Verifying Your Setup

1. After scanning the QR code, your authenticator app will begin generating 6-digit codes that refresh every 30 seconds
2. Enter the current 6-digit code from your authenticator app into the verification field on SimpleTix
3. Click **Verify**

***

## 5. Logging In with MFA

Once MFA is enabled, your login process will include an additional step:

1. Enter your email and password as usual
2. You'll be prompted to enter a verification code
3. Open your authenticator app and find your SimpleTix account
4. Enter the current 6-digit code displayed in the app
5. Click **Verify** to complete login

<Note>
  Verification codes expire after 30 seconds. If a code doesn't work, wait for the next code to generate and try again.
</Note>

***

## 6. Troubleshooting

**Code not working?**

* Wait for the next code to generate if the current one is expiring soon
* Double-check you're entering the code for the correct account in your authenticator app

**Lost access to your authenticator app?**

* Contact SimpleTix support at [support@simpletix.com](mailto:support@simpletix.com)

**Need to switch to a new device?**

* You'll need to disable MFA on your account first, then re-enable it with your new device
* Alternatively, transfer your authenticator app data to your new device using your app's built-in backup/transfer feature

***

## 7. Disabling Multi-Factor Authentication

If you need to disable MFA:

1. Log in to the [Manager Portal](https://manager.simpletix.com/)
2. In the top rail, click on on your user logo and then click **Your Profile**
3. Under **MFA Set-up** change the "Enable MFA" preference from "Authenticator App" to "No"
4. Enter your password under "Current Password"
5. Click "Save"

<Warning>
  Disabling MFA will reduce your account security. Only disable it if absolutely necessary, and consider re-enabling it as soon as possible.
</Warning>

***

## Best Practices

* **Use a reliable authenticator app:** Choose a well-established app from a trusted provider
* **Enable MFA on all administrator accounts:** Protect accounts with elevated permissions
* **Keep your authenticator app updated:** Regular updates ensure security and compatibility
* **Don't share codes:** Never share verification codes with anyone, including SimpleTix support

<Tip>
  Consider using an authenticator app that offers cloud backup to make device transfers easier while maintaining security.
</Tip>