If a client contacts you and says that they do not have their e-ticket, or if you have chosen to manually send e-tickets to clients who have utilized offline credit card or pay-by-invoice payment options, it is possible to push the e-tickets to the clients via the Box Office.
- Go to Box Office> Order Lookup (for more information about this, see Look Up Orders in the Box Office)
- From the Order Summary page that appears, click the link 'Send eTickets' in the menu below the billing information box
We strongly suggest setting up a BCC email address for all eTickets to be sent to so that you can verify if a customer has received the email with the tickets by looking at this account. To learn about setting up email accounts, see article Email Address Settings.